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Today, I would like to share the secret of implementing successful ISO 9001 by any business center:

A. Document your way of doing business. Wrting proper procedures is key.
B. Keep the documentation simple.
C. Document the flexibility you need in your procedures.
D. Use this opportunity as a stepping stone to get better efficiency in your operations.
E. Choose a Management Representative that is part of the management team and well liked and respected within the organization.
F. Choose a Management representative who has leadership capabilities.
G. Provide ISO 9001: 2008 training to the manager level individuals even if you are going to use an external consultant.
H. Provide Quality Auditor training to the Management Representative and some other key members of the organization.
I. Select a consultant on the basis of how well his style will fit your company culture, as well as his success rate in helping companies achieve certification. An inappropriate consultant can do a lot of damage. Check the references!
J. Make sure you use consultants with practical business experience in your field.
K. Beware of consultants that quote you a fixed cost without conducting a thorough audit of your operation. They are low-balling to get the job. Once they get it and they do get a feel of the amount of work, they will either start cutting corners to save time, which will put you at risk, or find a way to abort the implementation process in midstream after having pocketed a lot of money.
L. Ask for detailed quotes from registrars that cover beyond 3-year period, which include the yearly or half yearly Surveillance Audits. Note that some certification bodies quote you for six years and give certification without renewal date or expiry date.
M. Lock in a registration audit date right away, so that all your organization has a clear target and stays focused. Secondly registrars are too busy now a days and getting a suitable date might be a problem.
N. Choose and treat your certification bodies like a long-term partner.
O. Use a registrar’s Preliminary Assessment as an improvement tool, as well as to maintain momentum for the implementation.
P. If you feel confident that you are ready without having to go through a preliminary assessment, call for a certification audit.

About The Author

Manoj Jain is CEO and Founder Director of Innovative Matrix Softech Pvt. Ltd., providing worldwide management consulting, training and research for companies of all sizes. The company is also developing Discrete ERP (Enterprise Resource Planning) Software solutions for small and medium business enterprises. The company is providing best business management resources through its web site http://www.isohelpline.com. Author can be contacted at manoj@isohelpline.com. Find more information about ISO 9001 and ISO 9001 implementation here.

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